Privacy Policy

Fatribak respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have. It applies to our website at fatribak.com and to the services we provide at our gaming club in Wellington.

Organisation Responsible for Your Personal Information
Fatribak, located at 80 Willis Street, Wellington Central, Wellington 6011, New Zealand, is responsible for the personal information collected through our website and at our venue. If you have any questions about this policy, you can contact us on +64 4 612 1157 or at info@fatribak.com.

Types of Personal Information We Collect
We only collect the information we need to run the club and respond to you. Depending on how you interact with us, this may include:

• Contact form data, such as your name, email address, phone number and message.
• Membership information relating to the access option you choose.
• Training booking data when you request or attend a training session.
• Event registration data when you sign up for one of our events.
• Team information, such as a team name and number of members, where relevant.
• Payment-related information needed to process payments for access, training or events.

Why We Collect Your Information
We collect and use your personal information for purposes including:

• Administering memberships and club access.
• Managing training sessions and bookings.
• Organising and running events.
• Providing customer support and answering your enquiries.
• Sending you communications relevant to your bookings or membership.
• Operating and maintaining our website.

Data Retention
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by applicable law. When we no longer need it, we take reasonable steps to securely delete or de-identify it.

Service Providers
We work with trusted third parties who help us run the club and the website, including:

• Payment providers who process payments securely on our behalf.
• Hosting and technical providers who support our website and systems.

These providers only receive the information they need to perform their services and are expected to handle it appropriately.

Disclosure of Your Personal Information
We do not sell your personal information. We may share it with the service providers described above, or where we are required or permitted to do so by law. Some of our service providers may store or process information outside New Zealand; where this happens, we take reasonable steps to ensure your information continues to be protected.

Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. While no system can be guaranteed completely secure, we work to keep your information safe.

Accessing Your Personal Information
You have the right to request access to the personal information we hold about you. Contact us and we’ll help you with your request.

Correcting Your Personal Information
If any of the personal information we hold about you is inaccurate or out of date, you can ask us to correct it and we’ll update it where appropriate.

Privacy Complaints and Enquiries
If you have a concern or complaint about how we’ve handled your personal information, please contact us on +64 4 612 1157 or at info@fatribak.com and we’ll do our best to resolve it. You also have the right to raise privacy concerns with the Office of the Privacy Commissioner in New Zealand.

New Zealand Privacy Requirements
We handle personal information in line with our obligations under New Zealand privacy law, including the Privacy Act. We aim to be open about our practices and to collect and use information fairly.

Gaming Accounts and Passwords
Fatribak does not need and will never ask you to provide passwords to your third-party gaming accounts. Please keep your account credentials private and do not share them with staff or other players.

Information Concerning Minors
We take extra care with information relating to younger players. Where a visitor is under the relevant age, we may ask for appropriate consent or supervision in line with our venue policies. If you have questions about a younger player attending, please contact us before visiting.

Cookies
Our website uses cookies — small text files stored on your device — to help the site work properly and to understand how it’s used. Essential cookies keep core features functioning, while other cookies help us remember your preferences, measure performance and, where relevant, support more relevant content. You can manage your cookie preferences at any time through the cookie banner on our website. We do not maintain a separate cookies page; everything you need to know about our use of cookies is explained here and in the banner.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date at the top of this page. We encourage you to review it occasionally to stay informed.

Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
Fatribak
80 Willis Street, Wellington Central, Wellington 6011, New Zealand
Tel.: +64 4 612 1157
Email: info@fatribak.com